Find answers to common questions and get the support you need
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Onboarding
Login & Access
Payroll & Pay Dates
Direct Deposit
Taxes & W-4
Troubleshooting
Frequently Asked Questions
Check your spam/junk folder first. If you still can't find it, contact support at 1-832-662-1700 or support@hris.gov. We can resend the invitation or help you reset your password.
Payment is typically processed 5-7 business days after you submit your timesheet. Direct deposit is faster than paper checks. Check your email for payment confirmation, or log in to the portal to view your payment status.
Log in to the Employee Portal, navigate to "Payment Settings" → "Direct Deposit", and update your banking information. Changes must be made at least 5 business days before the election to take effect.
If you earn over $2,500 in a calendar year, FICA taxes (Social Security and Medicare) are automatically withheld, regardless of your W-4 exemption status. Your W-4 only controls federal income tax withholding.
W-2 forms are available in the Employee Portal starting January 31st. Log in and navigate to "Tax Documents" → "W-2 Forms". You can download a PDF copy or request a paper copy by mail.
Complete your onboarding at least 14 days before the election date. This allows time for verification and processing. Last-minute submissions may not be processed in time.
Yes! Once you complete onboarding for your first election, you're in our system. You'll receive notifications for upcoming elections and can sign up through the portal.
Contact your election coordinator as soon as possible. Cancellation policies vary by county, but generally, you should notify us at least 48 hours in advance.
Contact Support
Phone Support
Monday - Friday
8:00 AM - 6:00 PM
Email Support
Response within
24 business hours
Live Chat
Monday - Friday
9:00 AM - 5:00 PM
Top Issues This Week
"Where is my pay?" Troubleshooting
Learn why payments may be delayed and how to track your payment status. Most payments arrive 5-7 business days after timesheet submission.
Onboarding Email Not Received
If you haven't received your onboarding invitation, check spam folders or contact support to resend. We can also help reset passwords.
Support Hours & Escalation
Regular Support Hours: Monday through Friday, 8:00 AM - 6:00 PM (EST)
Response Times:
Phone calls: Immediate assistance during business hours
Live chat: Response within 5 minutes during business hours
Email: Response within 24 business hours
Urgent Issues: For time-sensitive matters like missing payments within 2 days of an election, contact our priority support line.
